Hey there! At Swisstrap, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about what you think. Seriously, your feedback? It’s like gold to us. Whether you’ve got a question, a suggestion, or just want to chat about your latest purchase, we’re all ears.
Fun fact: Our founder, Alex, still replies to every single email personally. It started as a way to stay connected during the early days, and honestly, it’s become one of our favorite traditions. So don’t be surprised if you get a response with a little extra personality!
Need help with an order? Want to collaborate? Or maybe you just adore our products as much as we do (we won’t blame you). Here’s how to reach us:
Here’s the thing—we wouldn’t be here without you. That’s not just some corporate fluff. Last year, a customer’s suggestion led to our best-selling product redesign. So if you’ve got an idea, share it. Who knows? You might just see it on the site next month.
Not sure where to start? Try answering this: “If I could change one thing about Swisstrap, it would be…” (See? Now you’re already halfway to writing that email.)
Check out our FAQ page—it’s packed with answers to common stuff like shipping times and returns. But if you’re still stuck, we’d much rather hear from you than have you leave frustrated. Deal?
P.S. We occasionally send surprise discounts to folks who reach out. Just saying.
